Online Ordering Only! Get 20% Off & Free Shipping. Use promo code: SM2020

We are here for you online 24/7! Live customer service hours are Monday - Friday 9 a.m. - 4 p.m. Central Time.

Frequently Asked Questions (FAQ)

Account Setup

 

 

Go to our registration page. You will need to fill in your account and address information, as well as choosing a password. Alternatively, click on the "Customer Login" button in the menu bar of the page.

From any page on our website, click on the "Customer Login" button in the menu bar of the page.

Opening an account with Signmax.com is quick and easy and it allows you to:

  1. Save your artwork.
  2. View order history, and track your order.

Also, creating an account allows us to assist you more easily if anything needs to be changed with your order.

If you are not currently logged into your account, please click the "Customer Login" button in the menu bar of the page. Once you are logged in, navigate to "My Account" and you will be presented with the option to change your password. Supply your current password as well as the new password you are changing it to, and verify the new password to complete the change.

Ordering

 

 

 

To place a successful order, please follow the following steps:

  1. Choose your product and size you want to create/order and click on "Start Designing!".
  2. Use the online design editor to either upload your own file or utilize our wide variety of clipart to customize your product.
  3. Once you have completed your design, click "Accept Design" and review your order.
    • This page also allows you to select if you would like to receive a proof prior to placing your order. Either select, "Approved As Shown" to move straight into production, or select "Have Artwork Reviewed" to receive an email proof for approval.
  4. Once you have added all the items to your cart, please proceed to checkout. If you do not currently have any account, you will be prompted to login or create one. Once you have created an account or logged in, enter in your Billing and Shipping information and submit payment.
  5. Once the artwork is approved, and payment is submitted, we will begin production on your product and ship it to you once completed.

When you place an online order, you will have the option to receive an email proof or have your order go straight into production. IF you select the proof option, you will be emailed a proof that you approve via email prior to your order being produced. The proof contains an image of your printed product, your billing and shipping information, as well as order details. You will not be charged until you approve your proof. Please contact us at (320) 846-9000 for more information.

Ordering product from one of the most efficient and technologically advanced sign companies in the U.S. does have one drawback. With our automation and commitment to meet or exceed deadlines, we are unable to make any edits of any type to orders once they have been placed into our production queue. So please verify your proof, ship to address, and quantity prior to giving your final approval.

Design Help

 

Preferred Files for Printing:

The maximum file size we accept is 100 MB. Our preferred file types are:

  • Adobe Illustrator EPS (Encapsulated Post Script)
  • Adobe Illustrator AI (Adobe Illustrator)
  • PDF (Adobe PDF)

Additional Files Accepted:

  • JPG (High Resolution JPG)
  • TIFF (High Resolution TIFF)

For more information on acceptable file types, please review our artwork policy.

 

Shipping & Production

 

 

 

You can ship to other countries outside of the United States. If you are located outside of the continental United States, please contact us for a custom shipping quote.

Our centralized production facility allows for shipping, within 90% of the United States, within four business days. Unless otherwise specified, at the time of ordering, your products will be shipped via UPS Ground. If you have any questions about shipping rates or rush production, please contact customer service at (320) 846-900 prior to ordering. For more information, please view our complete shipping policy.

Yes, you can! We update the status of your order every step of the way with our Live Order Tracking system. Once you place your order, you will receive a unique Live Order Tracking number via email that will allow you to track your order. Looking for the current status of your order? Just click the link in the email or visit our "Track My Order" page by clicking here and get the most recent updates from our Live Order Tracking system. Once we ship your order, you can track the delivery with the provided USPS tracking number.

At Signmax.com, we offer flexible production time ranges for you to choose from. Because it's important for you to have ultimate control over your order, our production times range from one to five business days. This allows you to make the final decision on when you need your order.

3 Day Standard This is our most popular fast turnaround option. Free and fast enough for most custom orders.
1 Day Priority Timelines can be tight. That's why we offer this speedy option.
2 Day Express Have an extra day, but still need it quickly? Express is for you.
5 Day Saver If you aren't in a hurry, you can save some money by choosing our 5 Day Saver option.

Payment

 

 

 

We accept VISA, MasterCard, American Express, and Discover credit cards. We also accept checks. All orders must be paid for prior to being put into production.

Once you are on the checkout page, enter in all of your billing information. When you scroll down, the payment information is set to "Credit Card" by default. Change the drop down selection to "Check".

Once the order is processed, a customer service representative will contact you to give you instructions on where to send the check. Please note, if you are placing an order with a check, the order will not go into production until we receive the check.

You can add your coupons or promotion codes once you are in the shopping cart. Simply add your code in the Discount Coupon box and click the "Apply Code" button. If the coupon is valid, it will be applied to your total bill and you will see your bill being discounted for the correct value.

Returns & Refunds

 

 

If you have any issues with your order, contact us right away and we will make it right. For more information, view our full returns policy.

If you receive merchandise that is defective or damaged upon receipt, please notify us within five business days of receiving your product. Photographs will be required of the damaged or defective product. If it is determined Signmax.com is at fault, we will have UPS pick up the defective product, reprint the job, and ship it back. You will only be charged for the initial order and no additional shipping charges. If you can only send back a partial order, we will only reprint the portion returned. Credits or refunds will be for the amount of the product purchased.