If you receive merchandise that is defective or damaged upon receipt, please notify us within five business days of receiving your product. Photographs will be required of the damaged or defective product. If it is determined Signmax.com is at fault, we will have UPS pick up the defective product, reprint the job, and ship it back. You will only be charged for the initial order and no additional shipping charges. If you can only send back a partial order, we will only reprint the portion returned. Credits or refunds will be for the amount of the product purchased.
Products such as ours are designed for temporary applications. Properly installed products are designed to withstand exposure to natural elements. However, elements that are beyond normal conditions can cause deterioration and failure. These include, but are not limited to high winds, hail damage, ice damage, and other natural events. If you do happen to experience a product failure due to a manufacturing defect within 30 days of the purchase date, Signmax.com will replace the product at full cost. Any product that experiences a failure due to a manufacturing defect from 31 to 90 days after the purchase date, Signmax.com will pro-rate your replacement cost.
If you have received a damaged product or it contains manufacturing defects, please contact our customer support team at (320) 965-9000 or visit our contact us contact us page to issue a warranty claim.